FAQ

Frequently Asked Questions

General Query

Can I return/exchange a product I bought from Kreative Arts Website?
Welcome to Our website, we take great care to make sure your shopping experience is smooth and seamless. By Kreative Arts policy, we do not offer product returns or exchanges unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we will re-fulfil your order or refund the amount.

To return or exchange a product, write to info@kreativearts.inalong with your order number, contact information and images of the product received or call us at +919899911190 within 24-48 hours after receiving the product.

Please note that any product purchased online cannot be exchanged in our stores.

Returns/Exchange/Refunds
In accordance with Kreative Arts policy, we do not offer product returns or exchanges unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we will re-fulfil your order or refund the amount.
What payment methods are accepted at www.kreativearts.in ?
Payment can be made using all major Debit/Credit   Amex/Master/Visa credit Via Paypal, Payu Money and, we also offer net banking services.
Is it safe to shop online using my debit/credit card?
Is it safe to buy online with my debit/credit card?

We strive to ensure a safe shopping experience for our customers. To ensure that our customer’s shopping experience is private, secure and protected, all credit card, debit card and Net Banking transactions are processed using a secure encrypted connection to maintain the confidentiality of your transaction details in every moment. We do not keep your data on file; that is why we ask you for your card details every time you make a purchase.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
In the event of such an event, the full amount will be refunded within seven business days; contact your bank for more information.
Why was my order cancelled by Kreativearts.in?
Though we love when you make Kreative Arts a part of your home, sometimes due to our products being sold out we may cancel your order and Intimate you accordingly.
Do you deliver out of India?
Please write to info@kreativearts.in with your order and location for International Exports order enquiries.
What are the shipping charges and/or are there any additional charges?
Shipping costs vary based on total gross/volumetric weight, whichever is greater than your order. Shipping costs will be added to your cart automatically
What is the stipulated delivery time for an order?
Your order can arrive in 7-10 days Once is confirmed with payments, Depending upon your Delivery location.
How do I return/exchange the product/s?
To return or exchange a product, write to info@kreativearts.in along with your order number, contact information and images of the product received or call us at +919899911190.
How do I get in touch with kreativearts.in?
Please write to us at info@kreativearts.in or call us at 09899911190.
What are the Customer Care working hours?
New Delhi

New Delhi

11 am – 7 pm Six days a week 

Please note that our stores and office do not operate on Sundays and on January 26, August 15, October 2, Holi and Diwali.

Store Address:- 134A, Taimoor Nagar, New Friends Colony (E), New Delhi-110025, INDIA

134A, Taimoor Nagar, New Friends Colony (E), New Delhi-110025, INDIA

Timings: 11 am – 7.30 pm, Monday – Saturday

Hours: 11 am – 7.30 pm Monday to Saturday time for an order Dispatch?